TERMS & CONDITIONS
SHIPPING INFORMATION
All orders are shipped via Australia Post with tracking.
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Once you have placed an order and payment has been received, your order will go into a queue to be packed in sequence. In most cases, your order will be despatched within 1 to 2 business days.
***Should your order need to be made then you will be notified on the expected completion date.***
**Please note once the order has been sent to Australia Post we are not responsible for any time delays with the delivery process in receiving your order.**
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An email will be sent with tracking details once order has been despatched. Please allow 5 – 10 business days for deliveries outside Western Australia.
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Weekends, Public Holidays, Peak Season demand may result in extended delivery times.
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Please note that not all payment methods are instant. Payments by bank deposit, some PayPal payments, will not be despatched until payment has been cleared into our bank account.
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Market Pick up– Please select market pickup at checkout so you are not charged postage. Payment must be paid by one of our payment options when order is placed. Your order confirmation ID is required when you pick up your order. Please wait until a confirmation email has been sent to you saying that your order is ready for collection. You will need to advise which Market you wish to collect from. PLEASE NOTE MARKET DAYS ARE ONLY ON THE WEEKENDS. Subject to weather conditions.
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Local Pick up is also available as per the above
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Due to our hygiene & quality control there are some items that are ineligible for return. These include fragrances, all bath products,.
​Damages: Claims relating to damaged or missing goods must be lodged within 5 business days of receipt of goods. All items are packed carefully and in the rare event an item arrives damaged please fill in the ‘contact us’ form stating the damage and email us photos of the damaged goods & packaging to casleycandlesandbathcreations@gmail.com including your order number on both forms of contact. Our team member will contact you within 2 business days about the provisional outcome of your claim. All return postage is paid by the customer.
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​Payment Methods
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Bank Deposit – Bank details will be shown at checkout. Cleared funds can take 1-3 days to clear and orders will be processed once payment has cleared into our bank account.
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Credit Card – We except Mastercard and Visa. Orders will be processed once payment has been processed.
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PayPal – Select this option at checkout and access your PayPal account through our website. This way your payment is processed immediately.
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Afterpay – Buy now pay later. Orders will be processed once payment has been processed.
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Market /Local pick up – Payment must be made from one of the above options prior to order being processed.